ROLE OVERVIEW
About this opportunity
Service Center Manager
Now Hiring | Direct Hire | $121,800 - $140,000 + Sales Incentive
Title
Industry
Electrical Testing & Field Services / Critical Infrastructure
Location
Columbus, OH (~25% travel)
Type
Full-time, Direct Hire, Salaried (Exempt)
Compensation
$121,800 - $140,000 base + 25% Bonus (bonus maxes ~500%)
The Opportunity
Southern Staffing Group is partnering with a leading critical power and infrastructure services company to find a Service Center Manager. You'll run the whole operation: the people, the schedule, the customers, and the numbers.
This is a hands-on leadership role for an engineer or senior technician ready to own a P&L. You'll lead a team of Field Engineers, Technicians, and Business Administrators while staying close to the technical work you know well.
What You'll Do
You'll own sales, profit, and quality for your service area.
Lead the operation
• Build daily schedules for Field Engineers and Technicians, and make sure the right equipment is ready for every job.
• Run regular service center meetings to keep the team aligned on goals and progress.
• Partner with the Business Administrator on weekly invoicing and monthly status reports.
Grow the business
• Call on territory accounts and develop new ones alongside the Sales Team and General Manager.
• Write, review, and close accurate proposals that hit order and sales goals.
• Review and sign contracts within your authority, and serve as the main customer contact.
Be the technical anchor
• Support field personnel, sales engineers, and report writers with technical guidance.
• Review field reports and audit jobs for quality.
• Recommend field procedures and coordinate technical training.
• Keep all test equipment calibrated and traceable to NIST.
Develop your people and keep them safe
• Interview candidates and help build your team.
• Conduct performance reviews and recommend salary changes.
• Lead safety meetings and ensure compliance with environmental and safety policies.
What You Bring
There's more than one path into this role. You qualify with any one of these:
Education
Experience
BSEE or BSME degree
6+ years
Electrical technical school or military equivalent