ROLE OVERVIEW
About this opportunity
OVERVIEW
Our client, a leading provider of electrical power services, is seeking a Field Service Manager to lead and grow their Testing Department. This individual will be responsible for driving operational performance, managing field teams, and ensuring high-quality service delivery across projects.
This is a leadership role ideal for someone with a strong technical background in electrical testing who is ready to take ownership of team development, safety, and operational excellence.
KEY RESPONSIBILITIES
Operations & Leadership
Oversee daily operations of the Testing Department
Lead, mentor, and develop supervisors and field technicians (levels 1 - 4)
Drive productivity, utilization, and overall team performance
Partner cross-functionally with Sales, HR, and Finance
Technical Oversight
Provide guidance on electrical testing procedures and standards
Support field teams, customers, and internal stakeholders with technical expertise
Ensure adherence to safety protocols and industry regulations
Training & Development
Lead onboarding, training, and ongoing development of technical staff
Mentor team members toward certifications and career growth
Conduct performance reviews and provide continuous feedback
Scheduling & Resource Management
Optimize scheduling and workforce utilization
Ensure proper allocation and maintenance of tools and equipment
Track technician skillsets and align resources accordingly
Quality & Continuous Improvement
Review and approve reports and testing documentation
Maintain high standards for accuracy and timeliness
Identify areas for operational improvement and implement solutions
QUALIFICATIONS
NETA Level III certification (or higher) strongly preferred
Bachelor’s degree in Electrical Engineering preferred
5+ years of experience in electrical testing or power systems
3+ years of leadership or supervisory experience
Strong knowledge of electrical safety standards and procedures
SKILLS & ATTRIBUTES
Proven leadership and team management ability
Strong communication and interpersonal skills
Highly organized with attention to detail
Proficient with Microsoft Office and general computer systems
ADDITIONAL REQUIREMENTS
Valid driver’s license and reliable transportation
Ability to pass background and drug screening
Willingness to travel up to 50%